Got a question?The answer's here.
Answers to the most common questions about Vidico — and if yours isn't here, support is right here.
Getting started
Your first steps with Vidico
What exactly does Vidico do?
You pick an editing style and upload your raw footage; the Vidico engine handles cuts, rhythm, colour, captions and music to a professional editor's standard and delivers the result in minutes.
Do I need editing skills?
No. There are no prompts to write and no timeline to learn. You just choose a style — the Vidico engine does the rest.
Is the first edit really free?
Yes. Your first edit needs no payment; its export carries a small Vidico watermark.
How long does an edit take?
Most edits are ready in a few minutes. The exact time depends on the video length and style, and the studio shows each step live.
Styles & editing
Choosing a style and how editing works
How do I know which style fits me?
Compare each style's before/after in the library, or ask the Vidico Assistant — a few short questions about your platform and goal and it recommends the best fit.
Can I get a custom brand style?
Yes, on the Business plan. Our team turns your brand's colours, fonts, music and rhythm into a dedicated style.
What videos can I upload?
MP4, MOV and WebM files from a phone, camera or screen recording. Uploads are resumable — if your connection drops, they pick up where they left off.
Is the music in edits copyright-safe?
Tracks from the Vidico library are licensed for social publishing. You can also upload your own music alongside the video.
Credits & payment
Plans, credits and checkout
What is a credit and how is an edit priced?
Credits are how you pay on Vidico. Each edit is priced from the video's length and the chosen style, and you see the cost before it starts — no hidden fees.
How can I pay?
Payment goes through the secure Zarinpal gateway with any Shetab-network card.
Do credits expire?
A plan's credits are valid until the end of that plan's period. Buying again adds new credits to your account.
What happens to my credits if an edit fails?
If an edit doesn't complete because of a system error, its credits are returned to your account automatically.
Can I get an official invoice?
Yes. After every purchase the invoice is available under Credits in your account. For a formal company invoice, contact support.
Quality & export
Formats, quality and revisions
Which formats and resolutions can I export?
9:16, 16:9 and 1:1, up to 4K depending on your plan. Every export is ready to publish on Instagram, YouTube and Aparat.
What if I don't like the result?
Every edit includes two free revisions. Just tell us what to change — say, a faster rhythm or bigger captions.
How do I remove the watermark?
Edits made on any paid plan are delivered without a watermark.
Account
Sign-in, projects and settings
How do I sign in?
You sign in with your mobile number and a one-time code — no password needed.
Where are my finished edits kept?
Every edit lives under My projects in the studio, and you can download it again any time.
Security & privacy
File storage and content ownership
Where are my videos stored and who can access them?
Files are kept on secure cloud storage and only you can access them. Uploads that are never paid for are deleted after 24 hours.
Who owns the edited video?
Your content is yours. Vidico has no right to publish or use your videos.
Didn't find your answer?
Chat with our support team or follow the step-by-step tutorials.